IGNUTS · Policies
Return Policy
Your satisfaction is important to us. Please read how we handle returns and replacements.
01Food safety
As our products are food items, opened packs cannot be returned, except where the product received is damaged or incorrect.
02Damaged or incorrect items
If your order arrives damaged, tampered with or incorrect, please contact us on WhatsApp promptly after delivery with photos of the product and packaging.
03Resolution
Once we have reviewed your request, we will offer a replacement or another suitable resolution as agreed with you.
04Non-returnable cases
We are unable to accept returns for products that have been opened and consumed, or that have been stored improperly after delivery.
This policy is provided as a general template and should be reviewed and updated with the business’s final details before launch.